RETURN & REFUND POLICY
Last Updated: September 16, 2026
At Finches Club, your satisfaction matters to us. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return, we're here to help.
This policy explains how to request a return, refund, exchange, or order cancellation.
1. Return Period
Eligible products may be returned within 30 days of delivery. Please contact us within this period and follow the return instructions provided by our team. Returns requested after 30 days may not be accepted unless required by law.
2. Conditions for Returns
To qualify, the item must be unused, in its original condition and packaging, with all accessories, labels, and protective materials included, and free of damage from misuse or alteration. Proof of purchase is required. We reserve the right to inspect returns before approving a refund; items that don't meet these conditions may be rejected or refunded at a reduced amount where permitted by law.
3. Eligible Reasons for Return
Returns are accepted for damaged, defective, or incorrect products, or products that don't match what was ordered. If your order arrives damaged or incorrect, contact us as soon as possible with photos of the product and packaging.
4. Exchanges
Eligible products may be exchanged within 30 days of delivery, subject to availability. Contact us before sending anything back. If your requested replacement is unavailable, we'll offer an alternative or a refund.
5. How to Request a Return
- Contact us — email info@finchesclub.com with your order number and reason for return.
- Receive instructions — we'll confirm eligibility and provide return details.
- Ship the product — send it to the address we provide. Please don't ship returns without prior authorization.
- Keep your receipt — retain shipping and tracking information until your return is complete.
6. Return Shipping Costs
Unless the return is due to our error, the customer is responsible for return shipping. Original shipping charges are non-refundable unless otherwise stated or required by law.
7. Return Address
Approved returns should be sent to:
Finches Club
[CONFIRM CORRECT ADDRESS]
USA
Please contact info@finchesclub.com before sending a return. We do not accept hand-delivered returns unless specifically authorized.
8. Refund Processing
Once received, your return is typically reviewed within 1–2 business days; the full process may take up to 5 business days depending on inspection and verification. Approved refunds are issued to your original payment method. Your bank may require additional time to display the funds.
9. Refunds for Shipping Charges
Original shipping charges are generally non-refundable, except when an order is cancelled before dispatch, cancelled by us due to unavailability, shipped incorrectly due to our error, or where refunding shipping is required by law.
10. Damaged, Defective, or Incorrect Items
Contact us as soon as possible at info@finchesclub.com or +1 305-703-4164 with your order number, a description of the issue, and photos of the product and packaging. We may offer a replacement, exchange, refund, or other resolution.
11. Non-Returnable Situations
Returns may not be accepted if the item has been used beyond inspection, damaged through misuse, altered, missing components, returned without authorization, or returned after the eligible period. This does not affect any consumer rights that cannot legally be limited.
12. Refunds for Promotional Purchases
Refunds reflect the amount actually paid. Promotional discounts are not refunded as cash, and returns may affect eligibility for offers tied to a minimum purchase.
13. Cancellation Before Shipment
You may cancel your order before it ships by contacting us at info@finchesclub.com or +1 305-703-4164. We'll make reasonable efforts to process cancellations, though this isn't guaranteed once processing has begun. Orders that have already shipped follow the standard return process instead.
14. Gift Cards
Gift cards and store credit are non-refundable and cannot be exchanged for cash, unless required by law. If a return was purchased with a gift card, the refund is issued back to the gift card or original payment method, as applicable.
15. Contact Us
Finches Club
[CONFIRM CORRECT ADDRESS]
Email: info@finchesclub.com
Phone: +1 305-703-4164
Please include your order number whenever possible.
16. Policy Updates
We may update this policy periodically to reflect changes in our products, services, or legal requirements. Updates will be posted here with a revised date.
Thank you for choosing Finches Club.