Return and Refund Policy

Finchesclub tries its best to facilitate customers with any issues through its highly reasonable exchange and refund policy. Our policy includes certain sets of information before you file for exchange or refund. These sets of information are:

Accepted Return Period

We cater to issues in our products up to 30 days after the receiving of the package. If you find any problem with the product, you can reach out to us for the return within this period. Once you have filed for the exchange or refund, we may take up to 5 days to process and comply with your request.

Full Refund Clause

You can have a full refund for any order under the clause that the item is in original condition. You need to return the item to our distribution. This applies to all sorts of online purchases at Finchesclub.

Options for Exchange

Exchange is also liable for 30 days after the purchase. During this time, we give you the option to pick a different product as a replacement.

Refund Method

We refund as per your mode of payment. This involves your credit card and gift card payment. The first card gets preference particularly in the case of using multiple gift cards. Also, make sure to keep the gifts safe for refund or return.

Ordering a Return

To order a return from us, follow these steps:

Make sure that the product is not passed 30 days after delivery
Courier the product to our distribution center address
We do not accept hand-carried returns at the distribution center
Keep proof of return safe with you while we process

Where to return

The address of our distribution center is as follows:

810 NW 57th Street, Unit #3, Fort Lauderdale, FL 33309, USA

Processing your request for exchange and refund

Our processing can take 1 - 2 days normally and longest up to 5 days before you can have the desired outcome. This is due to:

Return delivery delays
Safeguarding measures
Refund transfer to your account

Note that the return delivery cost is not refunded

Refund of Delivery Charges

While the cost of the product is refundable, however the delivery charges are only refunded in case of these conditions:

You cancel the order before we dispatch
We cancel the order due to stock storage

Post-dispatch orders are not refunded of the delivery charges

Refund of Customs, Duties, & Taxes on Product

The customer has to bear all sorts of taxes, fees, duties, and customs which should be paid upon receiving. These are charged by the local, state, or national authorities of the customer’s country of residence. Thus, Finchesclub is not liable to bear these charges and nor refund them in case of a filed refund request.