Return & Refund Policy

Last Updated: August 17, 2026

At Finches Club, we want you to be satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under this policy, we are here to help.

This Return & Refund Policy explains the conditions and process for requesting a return, refund, or exchange.

1. Return Period

Eligible products may be returned within 30 days of the date of delivery.

To be eligible for a return or exchange, you must contact us within this 30-day period and follow the return instructions provided by our customer service team.

Returns requested after 30 days may not be accepted unless otherwise required by applicable law.

2. Conditions for Returns

To qualify for a return or exchange, the product should generally meet the following conditions:

  • The item must be unused and in its original condition.

  • The item should be returned in its original packaging where applicable.

  • All included accessories, components, labels, and protective materials should be included.

  • The product must not show damage caused by misuse, improper handling, alteration, or normal wear and tear.

  • You must provide reasonable proof of purchase or order information.

We reserve the right to inspect returned products before approving a refund or exchange.

Items that do not meet the applicable return conditions may be rejected or may receive a reduced refund where permitted by law.

3. Eligible Reasons for Return

A return or refund may be available when:

  • You received a damaged product.

  • You received a defective product.

  • You received an incorrect product.

  • The product does not match the product ordered.

  • You otherwise qualify under the terms of this Return & Refund Policy.

If your order arrives damaged or incorrect, please contact us as soon as possible after delivery and provide photographs of the product and packaging when requested. This helps us investigate the issue and, where appropriate, work with the shipping carrier.

4. Exchanges

Eligible products may be exchanged within 30 days of delivery.

If you would like to exchange an eligible product for another product, contact our customer service team before sending the item back.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer an alternative product or refund where appropriate.

A return or exchange must be processed separately from any new order.

5. How to Request a Return

To begin a return or exchange:

Step 1 — Contact Us

Email us at info@finchesclub.com with your order number and a brief explanation of the reason for your return.

Step 2 — Receive Return Instructions

Our team will review your request and provide return instructions if the item qualifies.

Step 3 — Ship the Product

Send the approved return to the designated return address provided by our customer service team.

Please do not send products to the return address without first contacting us and receiving return instructions.

Step 4 — Keep Your Shipping Receipt

We strongly recommend keeping your shipping receipt and tracking information until your return has been received and your request has been completed.

Returns sent without authorization or without following the provided instructions may experience delays or may not be accepted.

6. Return Shipping Costs

Unless the return is the result of an error on our part, such as receiving an incorrect or defective product, the customer is generally responsible for the cost of returning the product.

Original shipping charges are generally non-refundable unless otherwise stated in this policy or required by applicable law.

If the product was damaged during shipping, defective, or incorrectly sent by Finches Club, please contact us before returning the item so that we can provide appropriate instructions.

7. Return Address

Approved returns should be sent to:

Finches Club
810 NW 57th Street, Unit #3
Fort Lauderdale, FL 33309
USA

Important: Please contact info@finchesclub.com before sending a return. We do not accept hand-delivered returns at the distribution center unless specifically authorized by our team.

8. Refund Processing

Once your returned product has been received, our team will inspect it to determine whether it meets the requirements of this policy.

Return requests are normally reviewed within 1–2 business days after the returned product has been received.

In some circumstances, the complete process may take up to 5 business days, depending on:

  • Return shipping time

  • Product inspection

  • Verification of the return

  • Payment-provider processing

  • Other necessary processing or security checks

Once a refund has been approved, the refund will be issued to the original payment method whenever possible.

Your bank or payment provider may require additional time to make the refunded amount available in your account.

9. Refunds for Shipping Charges

Product costs may be refundable when a return is approved. However, original shipping charges are generally non-refundable.

Shipping charges may be refunded where applicable, including when:

  • An order is cancelled before it has been dispatched.

  • Finches Club cancels an order because the product is unavailable.

  • The product was incorrectly shipped due to an error on our part.

  • A refund of shipping charges is otherwise required by applicable law.

For customer-requested returns, original delivery charges and return shipping costs are generally not refundable unless otherwise stated.

10. Customs Duties, Taxes, and Import Charges

For international orders, customers may be responsible for customs duties, import taxes, brokerage fees, clearance charges, and other fees imposed by the destination country or its authorities.

These charges are determined by the relevant customs or government authorities and are outside the control of Finches Club.

Unless expressly stated otherwise at checkout, such charges are not included in the product or shipping price and are generally non-refundable by Finches Club.

If you return an international order, customs duties, import taxes, brokerage fees, and other government-imposed charges may not be refundable by us.

11. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible at:

Email: info@finchesclub.com
Phone: +1 305 703 4164

Please include:

  • Your order number

  • A description of the issue

  • Photographs of the product

  • Photographs of the shipping package, where applicable

We may request additional information to determine the appropriate resolution.

Depending on the circumstances, we may offer a replacement, exchange, refund, or another appropriate solution.

12. Non-Returnable Situations

A return may not be accepted when the product:

  • Has been used beyond what is reasonably necessary to inspect it.

  • Has been damaged through misuse or improper handling.

  • Has been modified or altered.

  • Is missing essential components or accessories.

  • Is returned without following our return instructions.

  • Is returned after the applicable return period.

These limitations do not affect any consumer rights that cannot legally be excluded or restricted.

13. Refunds for Promotional Purchases

If a product was purchased using a discount code, promotion, or special offer, the refund will generally reflect the amount actually paid for the returned product.

Promotional discounts are not refundable as cash.

If a promotion required a minimum purchase amount or included a free item, the return may affect eligibility for the promotion. Any resulting refund will be calculated according to the applicable promotional terms.

14. Cancellation Before Shipment

You may request cancellation of your order before it has been dispatched.

To request a cancellation, contact us as soon as possible at:

Email: info@finchesclub.com
Phone: +1 305 703 4164

Once an order has been dispatched, cancellation may no longer be possible. In such circumstances, you may need to follow the applicable return procedure.

15. Gift Cards

Unless otherwise required by applicable law, gift cards and store credits are generally non-refundable and cannot be exchanged for cash.

If a purchase was made using a gift card and the return is approved, the applicable refund may be issued back to the original gift card or payment method.

16. Contact Us

If you have questions about a return, refund, or exchange, please contact our customer service team:

Finches Club
810 NW 57th Street, Unit #3
Fort Lauderdale, FL 33309
USA

Email: info@finchesclub.com
Phone: +1 305 703 4164

Please include your order number in your communication whenever possible so that we can assist you efficiently.

17. Policy Updates

Finches Club may update this Return & Refund Policy from time to time to reflect changes in our products, services, business practices, or applicable legal requirements.

Any updates will be posted on this page with a revised “Last Updated” date.

We encourage customers to review this policy before making a purchase or submitting a return request.

Thank you for choosing Finches Club.