Terms & Conditions

Last Updated: August 17, 2026

Welcome to Finchesclub. These Terms & Conditions govern your use of our website and your purchase of products from Finchesclub. By accessing our website, placing an order, or purchasing our products, you agree to be bound by these Terms & Conditions, together with our Privacy Policy and Return & Refund Policy.

Please read these Terms & Conditions carefully before placing an order. If you do not agree with any part of these terms, please do not use our website or purchase our products.

1. Definitions

For the purposes of these Terms & Conditions:

  • “Finchesclub,” “we,” “us,” or “our” refers to Finchesclub and its authorized representatives.

  • “Customer,” “you,” or “your” refers to any person accessing our website or purchasing products from us.

  • “Product” or “Goods” refers to any item offered for sale through our website.

  • “Order” refers to a purchase request submitted by you through our website.

  • “Courier” or “Carrier” refers to the third-party shipping company responsible for transporting your order.

  • “Delivery Date” refers to the estimated date provided for delivery of your order.

2. General Terms

These Terms & Conditions apply to all orders, purchases, transactions, and requests made through the Finchesclub website.

By placing an order, you confirm that:

  • The information you provide is accurate, complete, and current.

  • You are authorized to use the payment method provided.

  • You have reviewed the product details before completing your purchase.

  • You agree to comply with these Terms & Conditions and our applicable policies.

Finchesclub reserves the right to update, modify, suspend, or discontinue any part of our website, products, services, or policies at any time, subject to applicable law.

3. Order Verification & Security

For fraud-prevention and security purposes, Finchesclub may conduct verification checks on orders.

We may contact you to verify information relating to your order, billing details, shipping information, or payment method. In certain circumstances, an order may be placed on hold while verification is completed.

Finchesclub will never ask you to provide your online banking password, PIN, one-time password (OTP), card PIN, CVV, or other confidential banking credentials.

If we are unable to verify an order or reasonably suspect fraudulent or unauthorized activity, we reserve the right to cancel or decline the order and issue any applicable refund.

4. Order Acceptance

Submitting an order through our website constitutes an offer to purchase the selected products. An order confirmation does not necessarily constitute final acceptance of the order.

Finchesclub reserves the right to accept, decline, or cancel an order for reasons including, but not limited to:

  • Product availability;

  • Pricing or listing errors;

  • Incorrect customer information;

  • Payment issues;

  • Suspected fraud or unauthorized activity;

  • Shipping restrictions; or

  • Other circumstances requiring cancellation.

If we cancel an order after payment has been received, any eligible amount will be refunded to the original payment method, subject to applicable payment-provider procedures.

5. Shipping & Delivery

We carefully package and seal orders before they leave our distribution facility.

Upon delivery, customers are encouraged to inspect the package for visible signs of damage or tampering.

If your package arrives visibly damaged, opened, or tampered with, please contact Finchesclub Customer Service as soon as possible and, where appropriate, provide photographs or other supporting evidence.

Please do not accept a package that appears significantly damaged or tampered with where the carrier's procedures allow you to refuse delivery.

Customers should report any issue with the condition of their package or order within 24 hours of delivery whenever possible.

Delivery dates and timeframes provided by Finchesclub are estimates unless expressly stated otherwise. Delays caused by carriers, customs authorities, weather, public events, or circumstances beyond our reasonable control may occur.

6. Order Cancellation

You may request cancellation of an order before the order has been shipped.

To request a cancellation, please contact our Customer Service team as soon as possible and provide your order number.

Once an order has been shipped, cancellation may no longer be possible. In such circumstances, you may be required to follow our Return & Refund Policy.

Finchesclub cannot guarantee that cancellation requests received after order processing has begun can be fulfilled.

7. International Duties & Customs

For international orders, customs duties, import charges, brokerage fees, clearance fees, and other destination-country charges may apply.

Unless explicitly stated otherwise at checkout, these charges are not included in the product price or shipping charges paid to Finchesclub.

Such charges are determined by the customs authorities and regulations of the destination country and may vary depending on the destination, product classification, declared value, and applicable laws.

The customer is responsible for any customs duties, import fees, brokerage charges, or other government-imposed charges associated with the delivery of an international order.

Finchesclub does not control these charges and cannot guarantee the amount that may be assessed by the destination country's authorities.

8. Taxes

Applicable taxes may vary depending on the customer's location, applicable laws, and the requirements of the relevant tax authorities.

Where required by law, applicable taxes may be calculated and collected at checkout.

Customers may also be responsible for taxes, duties, or other charges assessed by the destination country's authorities when applicable.

Any tax refund associated with a returned order will be handled in accordance with applicable law, our refund policy, and the procedures of the relevant payment or tax system.

9. Returns & Refunds

Finchesclub aims to provide customers with a fair and straightforward return and refund process.

Eligible products may be returned or refunded in accordance with our Return & Refund Policy.

Unless otherwise stated in that policy:

  • Refund requests must be submitted within 30 days of receiving the order.

  • Products must meet the applicable return conditions.

  • Customers may be responsible for return shipping costs where specified in our Return & Refund Policy.

  • Refunds are generally issued to the original payment method after the returned product has been received and inspected.

For complete eligibility requirements and procedures, please refer to our Return & Refund Policy.

10. Exchanges

Eligible products may be exchanged for issues such as size or color, subject to product availability and the conditions stated in our Return & Refund Policy.

Exchange requests must generally be submitted within 30 days of receiving the order.

Customers may be responsible for the cost of returning the original product.

An exchange request cannot be combined with a separate new order unless otherwise approved by Finchesclub.

For complete exchange requirements, please refer to our Return & Refund Policy.

11. Damaged or Defective Products

If you receive a product that appears damaged or defective due to an issue attributable to Finchesclub, please contact us promptly after delivery.

We may request photographs, videos, order information, or other documentation to assess the issue.

Returned products may be inspected before a refund, replacement, or exchange is approved.

Products damaged through misuse, improper care, normal wear and tear, unauthorized alterations, or circumstances outside Finchesclub's responsibility may not qualify for a refund or exchange.

Please refer to our Return & Refund Policy for detailed eligibility requirements.

12. Condition of Returned Products

To qualify for a return or exchange, products must be returned in the condition required by our Return & Refund Policy.

Unless otherwise stated:

  • Products should be unused and unworn.

  • Original tags and labels should remain attached.

  • Products should be returned in their original packaging where applicable.

  • Dust bags, protective boxes, cases, accessories, and other complimentary items should be included where applicable.

  • Products should be protected appropriately during return shipping.

Finchesclub reserves the right to reject or reduce a refund where a returned product does not meet the applicable return conditions, to the extent permitted by law.

13. Distribution Center

Where a return, exchange, or other authorized shipment must be sent to Finchesclub, the applicable return address will be provided through our Customer Service team or Return & Refund Policy.

Finchesclub Distribution Center
7901 4TH ST N, STE 300
ST. PETERSBURG, FL 33702
USA

Customers should not send returns to this address without first following the applicable return procedure or receiving the necessary authorization, where required.

14. Discounts & Promotional Offers

Finchesclub may periodically offer promotional codes, discounts, sales, or other special offers.

Unless explicitly stated otherwise:

  • Promotional offers cannot be combined with other discounts or promotional codes.

  • Promotional codes may be subject to specific terms, exclusions, expiration dates, or minimum purchase requirements.

  • Promotional discounts cannot be exchanged for cash.

  • Promotional offers may not be applicable to gift cards or other excluded products.

  • Finchesclub reserves the right to modify, suspend, or terminate a promotion at any time, subject to applicable law.

15. Product Information & Pricing

We make reasonable efforts to ensure that product descriptions, photographs, specifications, availability, and prices displayed on our website are accurate.

However, minor variations in product color, appearance, packaging, or presentation may occur due to photography, lighting, screen settings, manufacturing variations, or other factors.

Finchesclub reserves the right to correct typographical, pricing, product, or availability errors and to cancel affected orders where appropriate.

16. Intellectual Property

All content available on the Finchesclub website, including but not limited to logos, trademarks, photographs, graphics, product images, text, designs, layouts, videos, and other materials, is owned by or licensed to Finchesclub unless otherwise stated.

You may not reproduce, copy, distribute, modify, publish, sell, or commercially exploit our website content without prior written permission.

17. Prohibited Use

You agree not to use our website or services:

  • For any unlawful or fraudulent purpose;

  • To place unauthorized or fraudulent orders;

  • To interfere with the operation or security of our website;

  • To attempt to gain unauthorized access to our systems;

  • To copy or reproduce our content without permission; or

  • In any manner that violates applicable laws or regulations.

Finchesclub reserves the right to restrict or terminate access to our website where permitted by law.

18. Limitation of Liability

To the fullest extent permitted by applicable law, Finchesclub will not be responsible for losses or delays caused by circumstances beyond our reasonable control, including carrier delays, customs delays, natural disasters, severe weather, government actions, strikes, service interruptions, or other force majeure events.

Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited under applicable law.

19. Governing Law & Disputes

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of the United States and the applicable laws of the relevant jurisdiction, to the extent required by law.

Any dispute arising from or relating to your purchase, use of our website, or these Terms & Conditions shall be handled in accordance with applicable law and the jurisdiction of the appropriate courts.

Nothing in this section limits any consumer rights or protections that cannot legally be waived.

20. Severability

If any provision of these Terms & Conditions is determined to be invalid, unlawful, or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it enforceable where legally permitted.

The remaining provisions will continue to remain in full force and effect.

21. Privacy & Protection of Personal Information

Finchesclub takes the privacy and security of customer information seriously.

Information collected through our website may be used to process orders, provide customer support, communicate with customers, prevent fraud, improve our services, and fulfill other legitimate business purposes.

We may share information with trusted service providers and business partners where reasonably necessary to operate our business, process payments, fulfill orders, provide shipping services, or comply with legal obligations.

For more information about how we collect, use, store, and protect personal information, please review our Privacy Policy.

22. Changes to These Terms

Finchesclub reserves the right to update or modify these Terms & Conditions from time to time.

Any changes will become effective when the updated Terms & Conditions are published on our website, unless otherwise stated.

We encourage customers to review this page periodically to remain informed about our current terms.

23. Contact Us

If you have questions regarding these Terms & Conditions, your order, or any of our policies, please contact Finchesclub Customer Service.

Phone: +1 305 703 4164
Distribution Center:
7901 4TH ST N, STE 300
ST. PETERSBURG, FL 33702
USA

By using the Finchesclub website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.